Answers to the things people ask us most. Can’t find what you need? Get in touch.
MyCue is the home of cue sports — pool, snooker and billiards. Build a profile, find players near you, run challenges, enter tournaments and leagues, follow your local venue and read the latest news.
Yes. The core community is free. Some events or premium features may carry a fee — when they do, we’ll tell you up front.
Hit Sign up, give us your name, email and a password, then verify your email address. From there you’ll be guided through onboarding so we can show you the right players, venues and events.
Open Settings → Profile. You can update your display name, username, bio, photo, sport preferences and skill level. Your public profile lives at /
@username.
Yes, in Settings → Profile. Your old URL stops working as soon as you change it, so let your friends know.
In Settings → Security you can enable two-factor authentication using an authenticator app. Save your recovery codes somewhere safe.
From Settings → Account. Deletion is permanent — your profile and most associated content will be removed. See our Privacy Policy for what we’re obliged to keep.
A challenge is aimed at a specific player — pick someone, propose a date, venue and format, and they accept or counter. Find a Match is the opposite: you post your availability and let other players reply. Both end up on your calendar.
When you propose a match you can search for an existing venue or pin a new location on the map. Bars, pool halls and similar establishments get added to MyCue automatically as “Prospect” venues that the team — or the venue’s owner once they claim it — can flesh out.
Members can create tournaments and leagues from My Tournaments or My Leagues. You set the format, entry requirements and schedule; MyCue handles brackets, fixtures and standings.
Each tournament page has an Enter button while entries are open. The organiser sets the cap and any approval rules; you’ll see your status on the tournament page and your dashboard.
Your Matches page lists every scheduled match, and you can subscribe to your personal calendar feed to get them in your phone’s calendar.
Find your venue page and click Claim this venue. Tell us briefly how you’re associated with the venue. Our team reviews every claim. Once approved you’ll see it on My Venues and can manage news, fixtures and details.
If your venue shows live sport, MyCue can pre-fill draft news posts each week with upcoming fixtures from leagues you’ve opted into. You review the drafts and publish what you want.
If you’ve claimed it, edit it from the venue’s manage screen. Otherwise, claim it first or contact us with the correction.
Type @ in a community thread or reply to mention a member. They’ll get a notification.
Direct messages are between you and the recipient. Community threads are public to logged-in members.
Please report it through our contact form with as much detail as possible. See the Acceptable Use Policy.
In Settings → Profile you’ll find your personal calendar URL. Add it as a subscribed calendar in Google, Apple or Outlook and your accepted challenges and tournament matches show up automatically.
It’s the only access token, so anyone you share it with can see your schedule. Treat it like a password. If you ever leak it, contact us and we’ll rotate it.
Yes. Each venue page with upcoming fixtures has a Subscribe (iCal) link.
Check your spam folder. From the verification screen you can resend the email. If it still doesn’t arrive after a few minutes, contact us and we’ll help.
Use Forgot password on the login screen. We’ll email you a reset link.
Sorry about that. Please report a bug with the page URL, what you tried, and what happened. Screenshots are gold.